The High street needs a refresh as it faces a few tough years ahead

Tips and Ideas

With a reported 70,000 retail jobs lost in the last few years, these are tough times for the high street.  A combination of spiralling costs and reduced consumer spending has already sounded the death knell for Maplin and Poundworld, with big name retailers such as M&S, House of Fraser and Tesco all threatening store closures and redundancies over the next few years.

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A familiar story

Since the financial crisis of 2008 punched a hole in consumer spending power, the picture has been fairly consistent: shoppers are heading online in search of the cheaper prices that fit their budget.

Meanwhile, the high street has continued to haemorrhage market share. Not even the traditional high-spending Christmas season could turn things around as the country heads into an uncertain future.

Destination high street

With business rates spiralling and the pressure of what happens after Brexit having a huge impact on high street shops, is there a solution? The answer could lie in a radical rethink of how the high street functions. Local councils have already been invited to bid for a share of a new £675m fund to create community hubs in our town centres.

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Thinking of the high street as a destination that offers a complete consumer experience taps into the current trend for personalisation that is already used effectively by online marketers.

Clean and tidy

A good high street will be presentable and inviting to all with a touch of memorable information so people will say i want to return. Companies out there like a Commercial cleaning Gloucester service may be able to help keep that shop front clean for you from sites such as intocleaning.co.uk/.

Profound change

While retail employment has declined by 2.2 per cent and staff across the board are working reduced hours, there are record levels of unemployment and the highest wage growth since 2010. Coupled with an inflation rate of 2.1 per cent, the suggestion is that there is more available cash flow – so why is this not reaching the high street?

The answer could lie in the profound changes that technology is bringing both to the way we shop and the way retail jobs are structured, with a growing emphasis on jobs in AI and digital marketing rather than frontline customer service.

As Mary Portas argues, our modern lifestyles are no longer reflected in our high streets. The convergence between the online and the offline might just be critical in creating an experience that brings customers back.

 

Written by Harley

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